All orders are processed in a timely and professional manner should you need our assistance in tracing an order feel free contact us. You patronage is much appreciated. We ship the same day the order is received unless it is backordered and we notify all backorders via e-mail.  You have 30 Days from the time of purchase to return any item, however the product and package must be in good resaleable state before a refund can be issued and must be accompanied with a copy of the bill of sale. Notice no transponder keys can be returned if cut, there is NO EXCEPTIONS.